We understand the need for consistency, change and spontaneity and we can be all of those things to you and more. You can choose to change therapists at anytime during your treatment plan, establish a primary therapist and/or utilize each therapist at different points in time during your relationship to kneaded energy. Our philosophy at kneaded energy is to help you find your fit with the therapist and treatment style that best serves you. You can also request your preference in male or female therapist. But if you need an appointment today, we can find an opening on someone's schedule. Question: Can I choose my own therapist? Answer: Yes, you can choose your therapist but you may have to wait for an appointment depending on the therapists' schedule, availability and popularity.
If Kneaded Energy isn't able to give you at least 24 hours notice of our cancelling your appointment, you will not pay for the missed session and we will give you an additional free session. Likewise, we make a similar promise to you. If you miss an appointment without prior notification due to exceptional, emergency circumstances, feel free to discuss the matter with us. With enough notice, we are able to release your room and the therapist and rebook the time slot.
In the event you are working from a massage package, a single session can be deducted from your account. We believe we give you every opportunity to cancel your appointment in advance of 24 hours, including a reminder phone call the day before your appointment.
All "No Shows" and "Last Minute Cancellations" are charged at full value. It is customary in the healthcare industry to enforce a 24 hour cancellation notice to avoid being charged for any service. The therapist was scheduled and paid, but not working. The linen was ordered and paid for, but not being used. When you "don't show up", the room was still reserved, - but is not being used. When you book a massage appointment with us, it is like booking a catering event (without the deposit.) The room is reserved, the food is ordered and prepared, the staff are hired. If you do not show up for your appointment, our therapist is still paid their full hourly salary. but they miss out on maximizing their potential earnings. What sets us apart from other practices and what gives us the ability to attract and retain great therapists is the way we compensate. We try, in every circumstance to be understanding of how life can throw a curve ball. However, our revenue is directly tied to billable hours, A large part of our success is the committed, exceptional therapists we employ. I f you would like to change your appointment, please call us at 33 no later than 24 hours prior to your appointment in order to avoid being charged for your appointment. Question: What is your cancellation policy? Answer: We require a 24 hour cancellation notice. Most often, because of our full staff of therapists, you can make your appointment for the same day you call.
However, there are times that we are able to accommodate clients that walk-in without an appointment. Question: Do I need to make an appointment? Answer: Generally speaking, yes. At Kneaded Energy all glut work will be complete through the sheet, unless the client requests something different. NOTE: North Carolina licensed massage therapists are required to obtain current health history, written informed consent and to provide draping in a manner that ensures safety, comfort and privacy of the client.ĭuring a Kneaded Energy massage (typically a full body massage) we work the back, shoulders, hips/gluts (through the sheet), legs.then the client turns over on the table, under the sheet, and then we work the front of the legs, feet, hands, arms, shoulders, neck, head and face. Third, the therapist will leave the room while the client undresses "to their level of comfort" and gets situated on the massage table, covered by the sheet. Then the therapist will explain what all will take place during the massage. This time allows us to reveiw the intake form, discuss medical conditions, find out what the expectations of the client and what they are looking for in a massage and lastly, how they want to feel after the massage. Second, the therapist will complete an interview with the client. The client will also read our intention and sign an informed consent. Question: What takes place during a massage? Answer: First, the client will complete an intake form and health history. Companies can: 1) choose to provide and pay for the massage or 2) they can provide the time and allow the employee to pay for the massage or 3) they can split the cost with the employee. Corporate Chair/Table Massage is available in 5, 10, 15 or 30 minute increment per employee at $125 per hour/per therapist, for a minimum of 2 hours with no travel or service charge assessed.